1. 7-Day Money-Back Guarantee
We want you to be 100% satisfied with WeBotApp Mail. If you upgrade to a paid plan (Starter ₹99/mo, Pro ₹499/mo, or Business ₹999/mo) and decide the platform does not meet your requirements, you are eligible for a full 100% refund within 7 calendar days of your initial purchase date.
2. How to Request a Refund
To claim your refund, simply send an email to support@webotapp.com with the subject line Refund Request - [Your Registered Email]. Please include:
- Your registered account email address.
- Your invoice reference or Razorpay/Stripe payment ID.
- A brief sentence describing why the service did not meet your expectations (helps us improve).
3. Refund Processing Time
Once approved, your refund will be initiated immediately to your original payment method:
- UPI / Net Banking / Wallets: 2 to 4 business days.
- Credit / Debit Cards (Visa, Mastercard, RuPay, Amex): 5 to 7 business days depending on your issuing bank.
4. Subscription Cancellation
You can cancel your recurring paid subscription at any time with 1-click in your Billing & Subscription dashboard. Upon cancellation:
- Your account will remain active on your current paid tier until the end of your prepaid billing period.
- You will not be billed again for subsequent billing cycles.
- After the period ends, your workspace gracefully reverts to the Free Tier without deleting your domain configurations.
5. Non-Refundable Situations
Refunds are not granted in the following exceptional cases:
- Accounts terminated for violating our Anti-Spam Policy (e.g. sending unsolicited bulk spam, phishing, or malware distribution).
- Refund requests submitted after the expiration of the 7-day guarantee window.